Casino technical support officer

Technical support officer performs as primary of support in daily operation for both production and operation. Daily task involve handling issue for hardware and software that may arise, not limited to computer repair, video equipment setup, facility checking and other task assigned.

Requirements:
Minimum of 1year experience in IT operation and services
Candidate must possess at least bachelors/ college degree in IT and other related course
1year of above experience in computer network and Desktop support
Strong Knowledge in audio video setup, installation and from different type of source and distribution
Knowledgeable in Audio video equipment
Knowledgeable in basic html and database
Basic understanding of monitoring tools (e.g., Solarwinds and Nagios)
Able to read and understand electronic schematic diagram
Proficient in English language (both written and oral)
Must amenable in shifting schedule including weekend and holiday
Can work for extended hours, willing to be based in pipera Bucharest
Must be knowledgeable in MS Office, Desktop support, TCP/ IV, virtualization, JIRA , DHCP, MS Teams, Wireless Management, Wi-Fi.
Other task assign will assigned by respective leaders

Responsabilities:
Responsible for day to day IT, studio equipment production support and monitoring
Handles calls, email inquiry, instant messages ︃​︁︂︈​︁︇︁​︁︉︂from internal/external business unit
Perform first level of support in daily operation for both production and operation
Trouble shoot technical problem based on given SLA
Respond and perform technical analysis and repair of all production operation related issue
The job is full on site. Address: Swan Offices, Sos. Bucuresti Nord, nr. 15-25, Windsor Royal building.
The schedule is in three shifts: morning-mid-night.


What do we offer:
- Opportunity of professional development for every employee
- Competitive remuneration
- Warm and friendly environment
- United and professional team
- Private medical insurance
- Meal vouchers
- Transportation
- Easter/Christmas/Birthday vouchers