Quality Analyst with German
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Candidatul Ideal
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The Quality Analyst will work closely with the Operations, Work Force, Management teams and will be responsible to monitor and ︁︄︇︁︆︁︁︃︁︃inspect the policies and procedures execution of Teleperformance projects, with the objective of measure the effectiveness of the Customer Experience KPI's.
Requirements and eligibility criteria are:
- Language skills in German and English
- Availability to work full time;
- Availability to work from the office (Bucharest);
- Analytical and Problem solving;
- Educational Background: High School- minimum;
- MS Office basic skills;
- Written Communication Skills;
- High level of expertise in client policies, tools, applications and practices;
- Process based focus;
- Multitasking;
- Experience as a quality analyst.
Descrierea jobului
- To perform quality control by applying internal procedures;
- To work closely with members of the Operations ︃︁︃︆︂︆︁︅︆department to collect data and evaluate performance indicators;
- To ensure the timely release to the Supervisors / ACM or CCM of the identified quality problems and the pursuit of their solution;
- To process the data generated and / or results in order to create reports specific to the internal procedures and of the project;
- To proactively assist the team of coordinators in managing the performance of the team's SLA through quality control procedures;
- To perform quality controls according to the agreed quality plan, ensuring that quality systems are implemented / observed;
- To participate in the operational meetings, to present the qualitative results and comes, when needed, with a proposal for improvement;
- To provide support to the Operations department in order to improve the results;
- To support the QA Department to implement BEST QA methodology at project level;
Descrierea companiei
Teleperformance is the global leader in outsourced omnichannel customer experience management, and serves as a strategic partner to the world’s largest companies in a wide variety of industries. Its customer care, technical support, customer acquisition, consulting & analytics, digital integrated business service solutions and other high-value specialized services ensure consistently positive customer interactions that are reliable, flexible, and intelligent.
We have 420,000 interaction experts across nearly 170 countries, speaking 265 languages and dialects to better serve you.
Teleperformance Romania is a subsidiary of Teleperformance Group, the world leader in outsourced omnichannel customer experience management, starting its activity in 2004. We operate now with more than 1,200 employees providing quality services to first-line players both on the local market and on the international market (banks, insurance companies, telecomm operators, gaming, tourism and others).
