Operations manager with GERMAN (Hybrid position)

• Minimum 10 years of leadership experience in client management or a related role, with at least 5 years focused on German clients, preferably in Utility retail.
• Strong knowledge of Utility Retail Business.
• Fluent in German (written and spoken).
• Proven success in building client relationships and driving satisfaction.
• Excellent communication, negotiation, and presentation skills.
• Strong business acumen and strategic thinking abilities.
• Leadership skills with the ability to inspire and manage teams effectively.

• Client Relationship Management: Build strong relationships with key clients, acting as their primary point of contact.
• Client ︃​︁︃︈​︃︂​︅︃Satisfaction and Retention: Develop strategies to enhance satisfaction and loyalty, and proactively address client concerns.
• Business Development: Collaborate with sales teams to identify upselling opportunities and participate in business expansion initiatives.
• Service Delivery Oversight: Lead the client services team to ensure timely and successful delivery of services.
• Strategic Planning: Align client services with business goals and adapt offerings based on market trends.
• Client Communication: Present the value of our products and services effectively to clients.
• Team Leadership: Mentor and guide the client services team, promoting a culture of accountability and growth.
• Data Analysis: Analyze client feedback and performance metrics to drive continuous improvement.
• Budget Management: Oversee the budget for client services operations to ensure optimal resource allocation.

• Effective management of costs and budget adherence.
• Growth in the sales pipeline and new business opportunities.
• Increased revenue from existing clients and new business.
• Achievement of targeted profitability on sales deals.

Ascensos is an award-winning omnichannel contact center dedicated to bringing a fresh approach to retail customer care. We believe that all customers deserve an exceptional customer experience. And that's what we deliver. We help brands, and their customers stay in love.

Whether it's clients or colleagues, delivering with a personal touch is truly important to us. We work with a diverse range of well-known retail brands, across many sectors, including Wickes, ALDI, B&Q, DFS, Sofology, Ann Summers and Big Bus Tours.

Customer service careers can be extremely rewarding, and the Ascensos culture is a huge part of what makes us the employer of choice for so many.

With operations in the UK, Romania, Turkey and South Africa, we are fully invested in empowering our colleagues to thrive because we are committed to our teams' success.

We're proud of our team and are always looking for new members with similar talent and enthusiasm to deliver award-winning customer service.

Looking forward to having you in #theAteam!