Customer Support Assistant
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Candidatul Ideal
KeepCalling prides itself on quick and helpful support via phone and email, providing a level of expertise and efficiency that delights our customers.
This position is only available at our Sibiu location. Please do not apply if you are not able to relocate to Sibiu.
Here’s what you’ll bring to thе table:
- The completion of a university degree;
- Excellent verbal and written communication skills in English
- Other foreign languages are considered a plus but not a requirement
- Excellent problem-solving abilities
- Computer literacy and the ability to learn new applications
- Knowledge of high level customer service principles and practices
- Great work ethic, high level of conscientiousness with attention to detail
- Ability to manage difficult customer situations with professionalism
- A motivation to improve skills and also the customer experience
- Ability to work with colleagues of all nationalities & backgrounds
- Ability to treat people with respect under all circumstances
Descrierea jobului
- Handling inbound cаlls & emails (this is not a Telesales or ︃︁︄︅︃︇︂︁︉cold-calling position).
- Providing telеphone & email support to customers
- Assisting customers with using the services аnd troublеshooting problems
- Identifying and escalating priority issues
- Verifying customer account information
- Routing trouble tickets to the appropriate resource
- Following up customer calls where necessary
- Completing test calls for connection issues
Why join us?
Because you are looking for an environment able to help you grow professionally by offering you the chance to work on challenging projects alongside some of the most talented people you’ve ever met.
Our offer:
Attractive compensation package
- Fixed salary compensation
- Meal Tickets
- Referral Bonus
Health and Wellbeing
- 7Card Partnership
- Medical Benefits at MedLife
- Wellness Program
Personal and professional development
- Fully paid training
- KeepCalling Library
- Bookster Subscription
- KC Academy - internal training program
Extra Perks
- Between 21-27 Vacation Days
- Balanced Schedule, without overnight shifts
- Friendly working environment in a modern spacious office located centrally
Descrierea companiei
Who's KeepCalling?
The answer is simple: an amazing group of people who turned an inspiring story about phonecards, friends & $100 into a worldwide multi-million dollar company. We are friendly, ambitious, dedicated, and above all passionate about what we do.
KeepCalling is now...
One of the leading telecom providers on the market and among the fastest-growing businesses in the USA.
KeepCalling is a global telecommunications company founded in 2002 in the state of Georgia, USA with offices in the US, Romania, and Bolivia. At the moment, KeepCalling provides telecom services to hundreds of thousands of individual customers and businesses.
KeepCalling’s products are primarily targeted at ethnic and immigrant communities around the world. KeepCalling strives to offer the most accessible and easy to use services on the market, while the main focus of the company remains customer satisfaction.
Find out more about KeepCalling on www.KeepCalling.net or follow KeepCalling's Facebook page at facebook.com/KeepCallingTeam. Join our team and be part of this amazing story!
