CSR with English (Night Shift) - Cluj Napoca

Foundever Cluj is looking for a problеm-solver!

Wе arе а multinational compаny with hеаdquаrters in the US, аccommodating a dynаmic ︀︊︈︇︋︊︂︌​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎еnvironment with peoplе from all ovеr thе globe (native spеаkers includеd). We teamed up with world’s most known brands to help them keep their strong reputation among customers.

REQUIREMENTS

Proficiency in English
Previous experience in Customer Service preferred
Impeccable communication skills
A calm, cool and level-headed attitude in every situation
Excellent self-organizing skills
A proactive approach and willingness to work on own initiative
Ability to work under pressure, in order to achieve deadlines and KPI’s
Ability to adapt to a continuously changing environment and procedures
Knowledge of Microsoft Office Pack (Word, Excel)

Your main responsibility will be to answer enquires coming from end users via phone, e-mail, chats or forums.

YOUR ︃​︁︃︅​︂︀︅​︂︃︁DAILY ︁︀​︂︃︃​︇︉​︆︄TASKS:

Respond efficiently and effectively to all customers’ enquiries within given timescales
Develop and maintain a full technical knowledge of the client’s products and services
Deal with all correspondence as requested/required
Accurately log all calls and in line with procedures
Responsibly maintain and update all job-related administrative form
Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

Join our team of professionals at Foundever and we will offer you:

Paid professional technical training
Signing bonus
Monthly performance-based bonuses
30 RON/day meal tickets
Private medical insurance
Discounts of to 40% at partners – electronics and telecommunications subscriptions
Discounts on eyeglasses, PC protective lenses and other services
Dentist discounts at partner clinics
Access to the 7card by Gympass monthly subscription
Special offer at partner banks
A well-defined career path with many opportunities to grow in different directions
Exposure to a multicultural and multilingual environment.