Collections Process Associate with Italian (Entry Level)

• Highschool diploma (Diploma de Bacalaureat) is mandatory;
• Languages: English - minimum B1+, Italian - C1;
• Customer service skills;
• Strong ︊︆︃️︉︄︌️​︂︆︄︅​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎interpersonal and negotiation skills;
• Team player attitude.

• Working schedule: Monday to Friday within business hours;
• Monitoring accounts and contacting clients (calls, e-mails) to ask about their ︃​︁︄︉​︂︅︃​︇︃︁︀​︂︃︃​︇︃​︁︃︂overdue payments;
• Investigating and resolving unapplied payments;
• Initiating refunds for the overpayments;
• Updating account status records and collection efforts;
• Reporting on collections activity and accounts receivables status.

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.