B2C Customer Care Specialist

Education Requirements:

At least high school degree;

Work Experience Requirements:
The position of Operator can be held by any person who shows interest and has skills for this profession. Minimum relevant experience in Customer Care domain is a plus .

Languages:
Language: English - medium writing, reading and speaking;

Competencies:

* Customer focus: Building strong customer relationships and delivering customer-centric solutions;
* Cultivates innovation: Creating new and better ways for the organisation to be successful;
* Resourfulness: Securing and deploying resources effectively and efficiently;
* Orientation towards solutions;
* Excellent oral and written communication;
* Positive and constructive critical thinking;
* Attention to details;
* Able to work both autonomously and in a team;
* Organized and with a good ability to manage time;
* Able to be productive under stress;

🔎 To get this challenge
Add list of interviewers.
* Video call or face to face with HR & team management.

🏅 Your team
B2C Customer Care team.

📍 Your location
Bucharest

☀️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter - a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.

What you'll be doing:

* It is level 2 scaling for complex situations encountered by Pluxee card users, situations ︁︈​︁︉︁​︂︇​︇︈that require longer analysis. To this end, ask the card users, through call center agents, for additional information about the difficulties encountered
* Deals with beneficiary complaints received from within the company, external partners or from authorities, investigates the situation, interacts with other departments if necessary and provides an answer to the beneficiary, respecting internal processes and procedures;
* Participates in taking decisions on how to deal with beneficiaries' complaints/requests and in communicating them to beneficiaries or other interested persons in the company; Participates in the implementation of projects specific to the department to which it belongs, especially those related to the activity it carries out;
* Makes proposals regarding the optimization of daily activities, proposals for automation and simplification of operations;
* Offers support for beneficiaries on Social Media platforms.

🚀 Your next challenge:
Solving requests received via external partners or from inside the company and providing information and support in order to develop the contractual relationship to a high-quality standard, in accordance with company procedures, the company's objectives.