Technical Support Engineer with Norwegian
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Candidatul Ideal
︉︂︊︎️︉️︇︂︆︄︃︁︁︎︌︈︂︇︍︈︆︅️︊︄︈︌︊︎︂︎As a Support Engineer you are the first point of contact for the external clients who need help with IT related issues. In this role, you should have strong written and verbal communication skills, empathy to guide our customers and quick wit in order to find out ways to solve various situations.
Descrierea jobului
• Do you speak both Norwegian and English at advanced level? Then we’re good to ︃︁︃︃︁︃︉︁︆︄︁︀︂︃︃︇︂︁︃︁go!
• If you enjoy helping your friends with IT related issues, then most probably you will find our activity here to be exciting;
• You are not so familiar with the IT field, but you are driven to explore a new path? We love to help our colleagues grow!
• If you already have experience in dealing with customers over the phone or even face-to-face, you are a step ahead!
• You know that the customers are different so you adapt your speech to their needs? We need a flexible person like you in our team!
Job Responsibilities:
- Provide support to clients (via email and phone) regarding technical issues: password reset, Internet connectivity issues, emailing options, troubleshooting hardware, and software issues;
- Log remotely to the clients' computer and help them solve software issues;
- Document issues that you deal with on a daily basis into the ticketing system;
- Troubleshoot hardware, software and network-related issues;
- Escalate problems to the next level of support when necessary;
- Help the client with all the necessary information.
What we offer
You will find here not only a challenging and interesting workplace, but also a rewarding work experience, with competitive compensation and benefit packages:
- A dynamic and multinational environment with dedicated professionals who are ready to share their knowledge with you;
- Soft skills and technical training for current and emerging products and technologies;
- Career development: opportunity to grow within the team;
- Special referral bonuses for recommending your friends;
- Private Medical subscription;
- A monthly budget for flexible benefits program that includes meal tickets, sport & wellness, telecom & electronics, children & parents, holiday & culture, tourism;
- Extra vacation days;
- Flexible working hours and work from home, aligned with project needs;
- Friendly team who is eager to meet you.
Diversity & Inclusion
Here at the Stefanini Group, we value plurality and equity, regardless of race, sexual orientation, disability, age, ancestry, religion, gender, and nationality. We understand and encourage the importance of being you!
What’s next?
It’s best to apply today, because job postings can be taken down and we wouldn’t want you to miss this opportunity.
The recruitment process starts with an HR discussion, followed by a technical test and a final talk with the hiring manager.
Descrierea companiei
About us
We are a Brazilian company with over 35 years of experience in delivering IT services worldwide, ranging from IT outsourcing to application development or IT staffing. We have a direct presence in 41 countries, through our 88 offices located throughout the world and we enjoy working for over 500 active clients. While more than 300 of them are multinational corporations, we have managed to become the preferred partner of many small-to-midsize local and regional companies as well. Most of our clients come from industries such as financial services, manufacturing, telecommunications, chemical, services, technology, public sector and utilities.
Stefanini has career opportunities locally and around the world for professionals interested in a vibrant, passionate, team-oriented workplace. If you are a customer-centric person with a "get it done" attitude, come over for coffee and a talk on your future career with us!
Learn more about us on www.stefanini.com and join us on LinkedIn, Facebook and Instagram where we regularly post insights from our colleagues.
