Support Agent

• Bachelor's degree in Finance, Management, Information Technology, or related field.
• Proven experience in operational support role, preferably within the banking or fintech industry.
• Familiarity with banking and regulation e.g. KYC, client risk management, account opening, etc.
• Understanding of cryptocurrency concepts, blockchain technology, and digital wallets.
• Proficiency in troubleshooting issues and providing effective solutions to customers.
• Excellent communication skills with the ability to convey complex technical information to non-technical users.
• Experience with customer relationship management (CRM) systems and support ticketing platforms, such as: ZenDesk, Zoho, Salesforce and etc.
• Ability to work independently and collaborate effectively within a team-oriented environment.
• Fluent English + French OR Fluent English + Spanish
• Additional languages such as French, German, Arabic or Spanish – Advantage.

• Provide first-line technical support to customers via various channels including inmail tickets, online chat, Emails, and phone.
• Troubleshoot and resolve customer inquiries and technical issues related to banking services, cryptocurrency transactions, and digital wallets.
• Collaborate with internal teams such as compliance, Sales, R&D and Operations to escalate and resolve complex technical issues in a timely manner.
• Proactively monitor and analyze system performance and customer feedback to identify potential issues and areas for improvement.
• Develop and maintain comprehensive knowledge of our banking products, cryptocurrency integrations, and industry regulations.
• Document support processes, technical solutions, and customer interactions to facilitate knowledge sharing and continuous improvement.
• Assist in the testing and implementation of new features, updates, and integrations related to cryptocurrency services.
• Stay updated on emerging technologies, industry trends, and best practices related to cryptocurrency and digital banking.

Who We Are

Vixi Holdings Group bridges the gap between traditional banking and the digital age, serving as the parent entity for a diverse range of blockchain services and cryptocurrency projects. Established in 2021, Vixi Holdings Group oversees subsidiaries dedicated to technology, banking services, crypto solutions, and trading, aiming to offer comprehensive banking and crypto services through advanced platforms.

Our Projects:

Vixichain

Vixichain focuses on integrating traditional finance with blockchain technology through its L1 blockchain platform, which offers DeFi products and services. The platform includes a private chain called ZK-KYC ("Digital Identity") that enables cost-effective, borderless peer-to-peer crypto transfers and payments with supported merchants. To ensure regulatory compliance, Vixichain integrates banks directly into the transaction validation process, maintaining a high level of privacy. An ICO is planned for Q1 2025. As a leading fintech startup, we develop neo banking and web3 products with global reach, aiming to seamlessly integrate fiat and crypto services and deliver exceptional financial solutions.

Risely

Risely is a licensed neo-banking platform that integrates fiat currencies and cryptocurrency asset management for both individuals and businesses. Its mission is to simplify and unify finance, enabling users to manage their entire financial life from one intuitive app. The platform offers solutions for core banking, money remittance, trading, swapping, and farming.