Site Quality Customer Engineer

• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Manufacturing Knowledge - Demonstrates the knowledge of manufacturing by correctly implementing changes in current processes, equipment, and applications to meet the function's needs and contribute towards continuous improvement.
• Quality Influence - Ability to recognize stakeholders, create a forum to professionally extract stakeholder perspectives, drive and engage in constructive conflict, and to influence outcomes in order to ensure Cummins makes a balanced decision inclusive of Quality priorities.
• Advanced Product Quality Planning - Leads the technical quality planning and ensures customer satisfaction through structured and measurable processes as defined by industry standard.
• Measurement Science - Analyzes measurement processes throughout the relevant traceability chain to identify and quantify sources of measurement uncertainty relevant to the appropriate applied measurement science, “Metrology” e.g. Chemical, Dimensional, Electrical, Mechanical, Optical and Radiation and Physical.
• Problem Solving - Solves problems and may mentor others on effective problem solving by using a systematic analysis process by leveraging industry standard methodologies to create problem traceability and protect the customer;
• Quality Process Management - Proficient application of quality tools and methods (e.g. APQP, FMEA, PPAP, SPC, Capability studies, Process Audit, inspection, test, etc.) to ensure quality of products, processes and services.
• Quality Systems Management - Utilizes the quality tools and processes to ensure the quality management system is understood, implemented, maintained, and demonstrates its ability to consistently and effectively provide products/services that meet requirements.
• Statistical Foundations - Applies statistical tools and technique to influence decision making; leverages understanding of data collection methods, key statistics, graphical and analytical methods to describe process performance, gain insights and drive improvement action
• Quality 4.0 - Leverages cloud-based systems and digitization to drive improved quality outcomes. Knowledge and application of Quality 4.0 (Q4.0) and digitization of quality management. Examples of Q4.0 are cloud native software applications, digital twin, simulation, adaptive intelligence and connected systems.

• College, university, or equivalent degree in Engineering or a related technical or scientific subject or experience equivalent is preferred.
• Problem-solving (8D / 7Step) and technical drawing reading skills.
• English language

• Minimal to intermediate level of relevant work experience required.

• Responsible for applicable systems related to plant customer issues such as corrective requests. Leads containment activities.
• Ensures products and ︁︈​︂︂︁​︁︀︂​︀processes meet initial and long-term quality standards (Examples: IATF, customer specific requirements, Advanced Product Quality Planning (APQP), Product Parts Approval Process (PPAP) documentation submittal etc.).
• Supports change management activities for current product and Value Package Introduction (VPI) by supporting verification of products and processes to ensure key measures are met and analyzing data for decision support.
• Supports and or leads less complex quality audits. Serves as a quality technical resource to other functional areas.
• Supports the prioritization of continuous improvement with cross functional key business partners by utilizing industry proven methodology (Example: Lean Manufacturing, 7 step problem solving, Intelligent Quality Tools and Methods (IQTM), etc.).
• Basic understanding and application to Automotive Industry Action Group (AIAG) core tools. May lead less complex and/or support Safe Launch initiatives through VPI.

Cummins Inc., a global power technology leader, is a corporation of complementary business units that design, engineer, manufacture, distribute and service engines and related technologies, including fuel systems, controls, air handling, filtration, emission solutions, and electrical power generation systems.

Headquartered in Columbus, Indiana, we employ over 77,000 people worldwide and serve customers in approximately 190 countries and territories through a network of more than 600 company-owned and independent distributor locations and approximately 7,400 dealer locations. Cummins had net income of nearly $1 billion and revenues of $20.4 billion in 2017.