Order Fulfilment Single Point of Contact

Order Fulfilment Single Point of Contact, Cluj-Napoca

The Order Fulfillment SPOC is responsible for the entire open backlog and call out/expedite tasks from the customer. He maintains ︁︈​︂︂︆​︈︂​︉︀an active, open and clear communication with Customer Care and all HUB departments in order to ensure on time delivery.

Are you eager to take your career to the next level? If yes, we encourage your application!

In This Role, Your Responsibilities Will Be:
* Schedules Tier 0-1 orders using ATP or through HUB Review process;
* Works with Supply Chain and Manufacturing departments to ensure original plan dates are implemented;
* Monitors open orders' backlog;
* Proactively chases late orders to ensure on time delivery and meet RDSL and PDSL targets;
* Informs the sales offices of a production delay;
* Expedites orders as per the customer request;
* Works with Quality department to plan inspections;
* Works with the Order Administrator team to facilitate Change Orders;
* Looks for improvement opportunities;

Who You Are:

You use knowledge of business drivers and how strategies and tactics play out in the market. You adjust communication to fit the audience and the message. You build partnership allowing others across the organization to achieve shared objectives. You persist in accomplishing objectives despite obstacles and setbacks. You provide calmness and efficiency, even when things are unclear.

For This Role, You Will Need:
* 2+ year experience in an administrative role
* Previous experience as an Order Administrator is a plus
* Excellent English languages skills (both writing & speaking)

Preferred Qualifications that Set You Apart:
* PC skills: MS Office, Internet
* Knowledge and/or experience in using ERP/MRP systems is an advantage
* Knowledge of other languages such as Italian/French/German/Spanish is a plus

Our Offer to You

We understand the importance of work-life balance and are dedicated to supporting our employees' personal and professional needs. From competitive benefits plans and comprehensive medical care to equitable opportunities for growth and development we strive to create a workplace that is supportive and rewarding.

Depending on location, our flexible work from home policy allows you to make the best of your time, by combining quiet home office days with collaborative experiences in the office so that you can personalize your work-life mix.

Moreover, our global volunteer employee resource groups will empower you to connect with peers that share the same interest, promote diversity and inclusion and positively contribute to communities around us.

Emerson is a global leader in automation technology and software. Through our deep domain expertise and legacy of flawless execution, Emerson helps customers in critical industries like life sciences, energy, power and renewables, chemical and advanced factory automation operate more sustainably while improving productivity, energy security and reliability. With global operations and a comprehensive portfolio of software and technology, we are helping companies implement digital transformation to measurably improve their operations, conserve valuable resources and enhance their safety. We offer equitable opportunities, celebrate diversity, and embrace challenges with confidence that, together, we can make an impact across a broad spectrum of countries and industries. Whether you’re an established professional looking for a career change, an undergraduate student exploring possibilities, or a recent graduate with an advanced degree, you’ll find your chance to make a difference with Emerson. Join our team – let’s go!