Customer Support with Hungarian - Remote
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Candidatul Ideal
As a Customer Support your role is to provide a professional efficient customer service function for Client projects in line with Client contractual agreements.
Descrierea jobului
Respond to all customers' enquiries within given timescales, efficiently and effectively.
Answer all general enquiries from all levels ︁︈︂︁︈︇︅︅︈of customers.
Recognize when a problem or query should be transferred to another department or Tier 2.
Deal with all non-voice transactions as requested or required.
Enter and retrieve information into the local CRM system.
Maintain and update customer and internal information.
Supply information in order to provide solutions for customers.
Happy calls
Web chat
Chat
Email handling
Risk Management
Remote solutions
Expended warranty sales
Back-office activities
Remote Management
EXPERIENCE, KNOWLEDGE AND SKILLS REQUIRED:
Excellent communication skills.
Proficiency in Hungarian
Previous customer services experience preferred.
Good organisational skills.
PC Literate.
Ability to work on its own initiative and under pressure to achieve deadlines.
Ability to multi-task whilst speaking with Customer.
Join our team of professionals at Foundever and we will offer you:
Paid professional technical training
Monthly performance-based bonuses
30 RON/day meal tickets
Private medical insurance
Various discounts for restaurants, travelling etc.
A well-defined career path with many opportunities to grow in different directions
Exposure to a multicultural and multilingual environment.
Referral Bonuses up to 1000 euro
Descrierea companiei
Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
At Foundever®, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Create your best moments.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
