Customer Support with German and English - Work at Home
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Candidatul Ideal
If you are thе type of person that has a solution to every problem, you like keeping thе pace with technology and enjoy sharing your knowledge, then you are our missing piece.
Your main responsibility will be to answer enquires coming from end users via phone, email, chats or forums.
REQUIRED SKILLS AND EXPERIENCE:
- Proficiency in German and English;
- Previous experience in Customer Service preferred;
- Impeccable communication skills;
- A calm, cool and level-headed attitude in every situation;
- Excellent self-organizing skills;
- A pro-active approach and willingness to work on own initiative ;
- Ability to work under pressure, in order to achieve deadlines and KPI’s;
- Ability to adapt to a continuously changing environment and procedures;
- Knowledge of Microsoft Office Pack (Word, Excel).
Descrierea jobului
The main purpose of this role is to work closely with our clients to provide professional ︃︁︂︉︂︄︉︁︇︀and efficient support to their final customers. You need to effectively use your excellent customer service skills for customers, assist them with their inquiries over the phone or by email, and always give the best resolution. We work in a fast-paced environment and flexibility matters.
- To respond to all client activities within given timescales, efficiently, effectively and accurately.
- To develop and maintain a full knowledge of client processes and services.
- To be able to recognize when a problem or query should be transferred to another department or a more senior member of staff.
- Logging of all activities accurately and in line with procedure within client CRM tool.
- Responsible for maintaining and updating all administration.
- To meet and exceed daily/weekly targets.
- Paid professional technical training;
- Monthly performance-based bonuses;
- 30 RON/day meal tickets;
- Private medical insurance;
- Various discounts for restaurants, travelling etc;
- A well-defined career path with many opportunities to grow in different directions;
- Exposure to a multicultural and multilingual environment.
Descrierea companiei
Foundever™ is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.
At Foundever™, we make things simple.
Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed.
Create your best moments.
We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.
