Customer Service Moderator

• Ability to be socially engaging with exceptional conversational skills.
• Awareness of bingo and online gaming/chatting.
• Internet savvy with experience in internet communities and/or forums.
• Good understanding of social media platforms and communication styles.
• Experience in social or community support (desirable).
• Good typing, spelling, and grammatical skills.
• Computer literate, including proficiency in Office applications.
• Self-starter who can manage own time effectively.
• Trustworthy with the ability to work flexible shifts, including weekends and holidays.
• Fluent in English.

• Create the spark that gets our players excited and looking forward to having a great time on site.
• Act as the life and soul of our site as a customer service moderator.
• Build strong and solid relationships with the community.
• Welcome players, run quizzes and games, and address player questions.
• Create a sense of 'community' within our audiences.
• Report to and work closely with the chat moderator manager to provide feedback on promotions, games, prizes, and site activities
• Relay onsite issues reported by players within chat rooms and provide feedback on disengaging promotions.
• Play a pivotal role in ensuring player satisfaction and site engagement.
• Be a real team player, collaborate effectively within the team.
• Be self-motivated, trustworthy, adaptable to change, and uncertainty.
• Think fast with an understanding of commercial requirements.
• Find solutions and turn issues into positive outcomes.
• Strive for optimal performance, be open to new responsibilities, and always seek opportunities to learn.

• Free meals or meal vouchers: provided daily when you’re working;
• Shift allowance: +100% for legal holidays, +25% for night shifts, +10% for weekend shifts;
• Quarterly Performance bonus of up to 10% of annual salary;
• Private Health Insurance;
• A chance to work in a friendly and supportive culture;
• Tremendous growth opportunities in a large fast-moving international company..

ARRISE sets the benchmark for service delivery and excellence in the iGaming industry. Playing a key role in the success of its clients, which include Pragmatic Play, a brand relied upon by the world’s biggest online casinos for its cutting-edge products, ARRISE helps to deliver exceptional gaming experiences to millions of players worldwide.

Our global team of over 6,000 talented and driven professionals are shaping the future of iGaming. Headquartered in Gibraltar, we have offices spanning Canada, India, the Isle of Man, Latvia, Malta, Romania, Serbia, Bulgaria, and the UAE, and more exciting destinations on the horizon.

At ARRISE, we take pride in creating growth opportunities at all levels, constantly investing in our people while welcoming new colleagues and forging strategic partnerships that open new opportunities for success.

To achieve this, we bet on ourselves. We know that success is a collective effort, and our team is driven by ambition, collaboration, and a shared commitment to grow and succeed—while embracing every step of the journey.

Be part of the future of iGaming with 6,000 ARRISERS! See a job that excites you? Apply now, and our friendly recruitment team will connect with you soon. Your journey starts here!