Customer Service Manager

Qualifications/Requirements

•Profession and Experience – car or ship electrician/mechanic, electrician/mechanic or other relevant electrical/mechanical background additional mechanical/electrical experience
•Prior professional experience with reciprocating engines preferred welcomed
•Strong technical understanding and IT skills
•PLC knowledge
•Fluent in English OR German, level medium or above
•Fluent in Romanian language, level medium or above
•Work effectively as part of a team of technicians or independently
•Ability to learn and develop
•Willingness to travel several days per week away from home for work purposes
•Category B driving licence

Desired Characteristics:

•Familiar with INNIO reciprocating gas/diesel engines
•Available for extensive travel, up to 80%
•Able to understand and implement technical procedures
•Strong analytical and problem solving skills
•Effective interpersonal and organizational skills
•Strong customer focus

We are looking for a Customer Service Manager to join our Team in Romania. You will be responsible for supporting ︁︈​︂︂︆​︁︈︇​︂︁︀our business with Sales of services for INNIO Jenbacher gas engines J920. The CSM works closely together with the INNIO fulfilment COEs to meet customer expectations and deliver on our contractual obligations. This position is ideal for individuals, who desire to work closely with distributors and customers. In addition, you will manage regional service technicians, and you will take over the role of Managing Director in newly established Romanian Legal Entity of INNIO Jenbacher.

Essential Responsibilities:

•Execute service in compliance with the maintenance protocol of the engine, for example: check oil & filters, replace filters and valves as well as perform relevant mechanical measurements.
•Carry out minor repairs on the engine additional to the planned service
•Take part in the execution of major service on the engine ensuring the compliance with the manufacturer’s manuals and procedures
•Manage and work with third party suppliers
•Manage customers expectations and report on the progress of the maintenance
•Perform troubleshooting activities to understand mechanical failure of the engine and/or electronic failures of the associated control systems. Regular check historical data of the engine to prevent unplanned outages.
•Create a technical report specifying the reason for a site visit, the actions performed and the result, describe the use of materials and if needed follow-up actions
•Responsible to maintain a basic set of spare parts on site, ensure that they are approved, clean and stored appropriately
•Work effectively as part of a team of technicians or independently
•Process timesheets, expense reports, Environmental Health and Safety (EHS) forms, and job reports in a timely manner
•Comply with all EHS policies and procedures to ensure a safe and productive work environment
•Keep a clean and tidy working environment
•Perform other duties as assigned
•Build and maintain a good relationship with the customers

What INNIO offers you:

•Innovative and international working environment
•Work on industry leading solutions
•Flexible working time model, possibility of remote work
•Permanent contract (subject to probation period)
•Supported learning and practical training sessions relevant to the job and your current experience
•Attractive employee benefits for example ; awards program, meal allowance, variable bonus and company car.

What if energy supply could be sustainable, affordable, and reliable at the same time? With its product brands Jenbacher and Waukesha and the digital platform myPlant, INNIO offers energy solutions for today—and tomorrow, in more than 100 countries, improving the quality of life for countless people. Do you want to make a difference with your work?
Join our team now!