Customer Care Associate- Sanofi

Experience: Experience in a similar role or equivalent experience in Customer Service end to end or supply chain
Soft skills: Strong process ownership and adaptability / proactive communication / attention to details
Education: University or Master's Degree in relevant field
Languages: Fluent Romanian and English
Other: proficient use of Excel, PowerPoint. Power BI and any stock management system represent an advantage (SAP).
Seriousness; adaptability; analysis capacity; decision-making capacity; perseverance; intuitive spirit; empathy.
Capability to work as part of a team;
Ability to build relationships across departments and functions and to support a collaborative working environment;
Good communication skills;

As Customer Care Associate:

You will manage orders, receptions and reporting for the company in a GDP environment as ︁︈​︂︂︄​︅︃​︂︄︆part of the Supply Chain team.

In this role, you will:
Fulfill orders from Wholesaler customers, including export orders
Invoice based on alignment with Trade department and customer, depending on stock availability. Check that e-invoice automatic transmission is performed and escalate in case it is not.
Send the orders to warehouse for picking and confirm to customer number of pallets and pick-up date
Manage and track complaints resolution. Perform returns
Issue monthly credit notes according to validated reports received
Contribute to reception process, including sending the PO to warehouse and issue the UIT code
Move goods from sellable storage location to quality or blocked storage locations.
Month closing activities like checking that all orders and receptions are closed. Participation in annual inventory count.
Performing reports for compliance purpose or for business needs: stock and sales report, check the automated stock reconciliation report, Intrastat, environment fund, Fill rate (OTIF), daily sales.
Test systems in case of changes (UAT), with support from technical team.

Compania Pharma Net Solutions ofera consultanta in domeniul resurselor umane si servicii specializate de consiliere in cariera.
Pentru mai multe informatii ne puteti contacta la numarul de telefon:
0731 041 610- Ana Albisoru;
email: ana.albisoru@gotosolution.com

Our Team:
At Sanofi Healthcare, we build trusted and loved brands that connect with hundreds of millions of consumers worldwide. Our mission is to enable better self-care for individuals and communities, while also contributing to a healthier planet. We strive to act as a force for good by integrating sustainability along our business and employees’ mission and operate responsibly from both a social and environmental point of view. To achieve this, we need people who can shape the future of our business and help us on our journey to becoming the best fast-moving consumer healthcare company in and for the world.

We offer:
An international work environment, in which you can develop your talent within a dynamic crossfunctional team
An attractive, market-oriented salary aligned with your qualifications and including social benefits above average
An individual and well-structured introduction and training when you onboard
You can create your own career path within Sanofi. Your professional and personal development will be supported purposefully
As a globally successful and constantly growing company, Sanofi provides international career paths as well
Pursue progress, discover extraordinary

Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.