Collections Process Lead with French

• Languages: English and French – minimum B2 level
• Microsoft Excel skills
• Customer service skills
• Strong interpersonal and negotiation skills
• Team player attitude
• Familiarity with standard analysis tools/techniques
• Ability to read analytical reports and interpret them in the given context and can apply sound levels of logic to tasks undertaken
• Minimum 1-2 years of experience in financial area (O2C roles preferably)
• Ability to apply process improvement methodologies to the area of expertise for the continuous improvement purposes
• Ability to keep abreast of technology technological developments, their strengths and weaknesses and suggest technology related improvements within the given area of expertise
• Ability to understand KPI measures and their impact on profitability
• Ability to propose improvements to optimize and increase efficiency and effectiveness within the delivery

• Responsible for the day-to-day management of the client’s Accounts Receivable portfolio
• Ensures the delivery of a high quality, customer focused service on a daily basis to the client in accordance with agreed Service Level Agreements
• Ensures quick resolution by the Credit Control Team of issues and escalated items
• Manages a complex AR portfolio, negotiates and implements payment solutions with clients
• Responsible for achieving cash collection and ageing targets
• Applies fundamental collection techniques and adjusts collection strategies to the requirement of the portfolio
• Regularly assesses all credit management controls and procedures for change and improvement
• Develops strategies and solutions for problematic customers
• Develops strategies and solutions to overcome credit management and credit control challenges
• Is able to develop customer complex account reconciliations
• Ensures cash collection targets are met
• Good communicator who can articulate complex concepts with key stakeholders across different levels in a manner that leads to desired outcomes

Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 360,000 team members more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group reported in 2022 global revenues of €22 billion.