Junior Backoffice Customer Support with French

Your career is about what you want to be and who you want to be. It’s about bringing your skills, curiosity and best true self to work.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

By being part of our team, you will work from Monday to Friday, 09:00 AM - 18:00 PM in a hybrid set-up in Bucharest.

How you’ll make an impact:

• Resolves customer's inquiry through inbound calls/chat/portal tickets/e-mails;
• Facilitates phone/ticket/chat (as per the need) requests for Billing Issues;
• Manages /impersonate account of customers to walk through customer account online;
• Provides professional, timely, and accurate delivery of service to all customers;
• Troubleshoot and problem solve issues;
• Educates customers on additional Billing services;
• Processes transactions for relevant business processes in various systems and tracking tools;
• Responds to and resolve general questions about services and billing including simple credit and account maintenance changes;
• Provides client advocate support through ad hoc issue resolution and perform escalations when necessary across various internal organizations and communication.

Skills that make your work successful:

• Advanced French and English language - minimum of B2;
• Customer support experience ︁︈​︂︂︆​︁︇​︂︅︁it's a plus;
• General PC experience including basic Google and Microsoft applications;
• Understanding of Telecom Industry Basics;
• ​Problem Solving Escalation Management
• Organization skills, attention to detail and follow through to resolve any outstanding issues
• Completed Bachelor's Degree.

Employee Benefits – Be well, work well, live well

• Be at your physical best & take advantage of additional financial support
• Flexible medical & dental subscription plan with Regina Maria;
• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
• Discount on Accenture shares through Employee Shares Purchase Plan;
• Referral bonus, depending on the career level of the job opening;
• Life insurance for you and your loved ones.

Follow your purpose:

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
• Additional private pension plan, starting the second month of employment;
• Flexible working hours depending on project specifics;
• Access to a wide range of training and development opportunities;
• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, expats).

Care for you and your loved ones

• Psychological and psychotherapy counselling support;
• Premium access to well-being apps (Calm and Wysa);
• Paid maternity or paternity leave;
• Children educational reimbursement;
• Support for adoption & psychological, financial and legal sessions for everyone in your household.

At the heart of change, there is a great human. Bring your ideas, ingenuity and passion and be part of our team!

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. In Romania, Accenture operates since 2006 and now over 4000 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more. Why work with us? 1. We support you to be well, work well, and live well Our people's well-being is a top priority and we look at it from multiple angles, offering flexible benefits to help you shape the right plan. From free psychological counselling support and extra days off to unlimited access to neuroscience courses and meditation apps, you can choose what truly matters. 2. We understand that flexibility matters We are committed to fostering a healthy work environment, where everyone can find their own balance. This is why we have embraced a hybrid and flexible working model to guide your work and take time for what’s truly important. 3. We are leading the charge in diversity and inclusion When we come together, we have the power to change the world & build a future of shared success. ​ We’re a business that’s built on the passion, curiosity and diversity of our people. We welcome, hear and value everybody. We encourage everyone to bring their authentic selves to work. We are proud to be recognized as the No. 1 company on Refinitiv’s Diversity & Inclusion Index, which identifies the companies with the most diverse and inclusive workplaces. 4. We foster a culture of continuous learning We’ll always give you the support to learn, grow and follow your own path. Especially if it’s off the beaten track. Developed in-house or in partnership with MIT, Oxford, and Coursera among other, our award-winning programs include specialized certifications, deep-tech trainings, virtual reality learning experiences and more. 5. We offer career opportunities for all the changemakers We’re consistently looking ahead, excited by the new possibilities we’ve yet to uncover. ​We embrace the power of human ingenuity and technology to deliver 360 value and harness change with confidence by pioneering new realms and experiences. The scale of the company, combined with our unique range of expertise, empowers people to build meaningful and stable careers. At Accenture Operations you will rethink the way people work and organizations perform by harnessing the power of rich data for decision-making, innovative technology and advanced machine intelligence. Finance & Accounting | Talent & Human Resources | Sales & Customer Care At Accenture Industry X you will use the power of data and digital to help your clients redefine the products they make and how they make them, every step of the way. Manufacturing | Automotive | Railway | Intelligent products At Accenture Technology, you will provide deep industry expertise that puts us in a unique position to help the clients use the right technology to address the most complex and critical challenges. Cloud Infrastructure | Data analytics & AI | Intelligent platforms Come work with us at the heart of change! Discover more on our careers website.