Junior Backoffice Customer Support with Italian

Your career is about what you want to be and who you want to be. It’s about bringing your skills, ︍︎︅︁️︆︄︊​︂︆︄︃​︁︁︎︌​︈︂︇︍​︈︆︅️︊︄︈︌︊︎︂︎your curiosity and your best true self to your work.

In Accenture Operations we rethink the way people work and businesses perform by harnessing the power of rich data for decision-making, innovative technology, and advanced machine intelligence.

In an era where people are critical to success, join a team that prioritizes human ingenuity and fosters a workforce where technology elevates people (not the other way around), freeing them up for more creative thinking and exciting work.

By being part of our team, you will work Monday to Friday, 9:00 AM to 6:00 PM, starting with an office-based schedule from the office in Bucharest (West Gate, Militari, near Preciziei metro station) during the first month of collaboration, followed by a hybrid setup.

Skills that make your work successful:

• Good communication, written and oral, proficient in Italian and English ( B2/C1);
• Experience in the Customer Service, or any other area;
• Good Client handling skills;
• Problem-solving and analysis skills, well organized and attentive to details;
• Proactive, positive attitude and approach;
• Accepts responsibility as an individual and works well within a team;
• Bachelor's degree is required.

How you’ll make an impact:

• Receives and logs internal and/or external customer problem/request/issue and ensures proper documentation;
• Performs customer ︃​︁︄︅​︈︁​︂︅︂request/problem identification and follows defined procedures to resolve correctly. Documents troubleshooting efforts and customer information in data capture tool and when required, transfers call or promptly notifies responsible party for resolution;
• Performs incident notification and escalation to ensure problems/requests/issues are communicated effectively and receive proper management attention;
• Develops and maintains knowledge of customer and customer specific business environment;
• Develops and maintains an understanding of customer Service Level Agreements and department's/product's key performance requirements;
• Develops and maintains product knowledge, industry knowledge, and business and professional skills by participating in on-the-role training and classroom training;
• Shares information required for the team to be successful;
• Demonstrates understanding of the customer's business needs or market and maintains high customer satisfaction ratings;
• Develops and maintains knowledge of order entry, incident management and knowledge management tools, client information systems, and service desk procedures.

Employee Benefits – Be well, work well, live well

Be at your physical best & take advantage of additional financial support

• Flexible medical & dental subscription plan with Regina Maria;
• Nutrition counselling & Wellness subscriptions (7Card, Worldclass, SanoPass, or other providers);
• Benefit Online platform for gift vouchers, transportation passes, vacation, cultural activities and many others;
• Discount on Accenture shares through Employee Shares Purchase Plan;
• Referral bonus, depending on the career level of the job opening;
• Life insurance for you and your loved ones.

Follow your purpose

• 23 vacation days with our loyalty scheme, granting additional days: 1 extra day after 2 years, another after 5 years, and an additional day every 3 years until reaching a total of 30 vacation days;
• Additional private pension plan, starting the second month of employment;
• Flexible working hours depending on project specifics;
• Access to a wide range of training and development opportunities;
• Communities of interest: sport, volunteering, and employees' resources groups (parents, mental health allies, Pride, disability, ex-pats).

Care for you and your loved ones

• Psychological and psychotherapy counseling support;
• Premium access to well-being apps (Calm and Wysa);
• Paid maternity or paternity leave;
• Children's educational reimbursement;
• Support for adoption & psychological, financial, and legal sessions for everyone in your household.

At the heart of change, there is a great human. Bring your ideas, ingenuity, and passion, and be part of our team!

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent and innovation-led company with 738,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients succeed and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. In Romania, Accenture operates since 2006 and now over 4000 people in Bucharest, Timisoara, Iasi, Brasov, Cluj-Napoca and Targu Mures who offer solutions in Strategy & Consulting, Technology, Industry X & Intelligent Operations to our clients from Banking & Insurance, Telecommunications, Automotive, Retails, Energy, FMCG & more. Why work with us? 1. We support you to be well, work well, and live well Our people's well-being is a top priority and we look at it from multiple angles, offering flexible benefits to help you shape the right plan. From free psychological counselling support and extra days off to unlimited access to neuroscience courses and meditation apps, you can choose what truly matters. 2. We understand that flexibility matters We are committed to fostering a healthy work environment, where everyone can find their own balance. This is why we have embraced a hybrid and flexible working model to guide your work and take time for what’s truly important. 3. We are leading the charge in diversity and inclusion When we come together, we have the power to change the world & build a future of shared success. ​ We’re a business that’s built on the passion, curiosity and diversity of our people. We welcome, hear and value everybody. We encourage everyone to bring their authentic selves to work. We are proud to be recognized as the No. 1 company on Refinitiv’s Diversity & Inclusion Index, which identifies the companies with the most diverse and inclusive workplaces. 4. We foster a culture of continuous learning We’ll always give you the support to learn, grow and follow your own path. Especially if it’s off the beaten track. Developed in-house or in partnership with MIT, Oxford, and Coursera among other, our award-winning programs include specialized certifications, deep-tech trainings, virtual reality learning experiences and more. 5. We offer career opportunities for all the changemakers We’re consistently looking ahead, excited by the new possibilities we’ve yet to uncover. ​We embrace the power of human ingenuity and technology to deliver 360 value and harness change with confidence by pioneering new realms and experiences. The scale of the company, combined with our unique range of expertise, empowers people to build meaningful and stable careers. At Accenture Operations you will rethink the way people work and organizations perform by harnessing the power of rich data for decision-making, innovative technology and advanced machine intelligence. Finance & Accounting | Talent & Human Resources | Sales & Customer Care At Accenture Industry X you will use the power of data and digital to help your clients redefine the products they make and how they make them, every step of the way. Manufacturing | Automotive | Railway | Intelligent products At Accenture Technology, you will provide deep industry expertise that puts us in a unique position to help the clients use the right technology to address the most complex and critical challenges. Cloud Infrastructure | Data analytics & AI | Intelligent platforms Come work with us at the heart of change! Discover more on our careers website.