Customer Support with Croatian - Data Annotation Advisor

• Preferable college degree or related work experience;
• Croatian​ native/ advanced level;
• English intermediate level;
• Excellent listening and written/oral communication skills in supported languages;
• Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies;
• A motivated and enthusiastic personality;
• Self-organized, planning and prioritization skills;
• Dependable, reliable and able to perform duties with minimum supervision;
• Ability to interact positively with peers and supervisors;
• Patience, empathy, and a unique ability to manage stress;
• Ability to work under pressure and adapt quickly to adverse situations;
• Technical aptitude and the ability to pick up new technology quickly;
• Familiarity with ticketing systems;
• Experience with policy work, or help resource project management;
• Able to follow guidelines and instructions;
• Ability to think outside the box.

• Reviewing and annotating data based on provided guidelines and criteria.
• Ensuring accuracy and consistency in data labeling and annotation.
︃​︁︃︆​︁︉​︂︀︃
• Identifying and resolving discrepancies or ambiguities in data annotations.
• Collaborating with team members to maintain high-quality annotated datasets.
• Adhering to project deadlines and quality standards.
• Providing feedback on annotation guidelines and suggesting improvements.
• Maintaining confidentiality and security of sensitive data.
• Gather and analyze customer feedback to identify areas for improvement and make recommendations to enhance the overall customer experience.

• Signing Bonus to have a ramping start;
• Relocation Package to ensure the journey will go smooth;
• Daily meal tickets worth 30 RON to keep you fueled.
• Comprehensive private medical insurance to take care of you (can be also extended to your family).
• Employee Assistance Program Subscription with EAP Romania, providing support for your well-being and personal development
• Great discounts at our partner shops, including electronics, telecommunications subscriptions, dentist partner clinics and optical clinics
• Access to the 7card by Gympass for your fitness and well-being
• Special banking offers to support your financials
• Referral bonus, depending on the campaign of the job opening
• A well-defined career path with many opportunities to grow and explore
• A warm, multicultural environment where your unique voice is valued and celebrated
• Access to a wide range of training and development opportunities
• Discover our vibrant communities of interest, including sports, volunteering, mental health allies, parenting and many other.

Foundever® is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

At Foundever®, we make things simple. 

Put simply, our mission is to be the solutions and the team behind the best experiences for the world’s leading brands. Wherever and whenever needed. 

Create your best moments.

We believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience.